Refund Policy

This policy explains when you can get money back for a Hatmac subscription. It forms part of our Terms of Service.

1. Cancelling

You can cancel any subscription in your account at any time. Your Mac stays available until the end of the term you've already paid for, and you won't be charged again.

2. Setup guarantee

If we can't deliver your Mac within 72 hours of your payment being confirmed, you can cancel the order and get a full refund.

3. First 7 days

If your Mac has a technical problem that we can't fix within 7 days of it first being ready, we'll refund the unused part of your term.

4. After that

• Monthly plans: no refunds for part-months.
• 6-month and 12-month plans: no refunds for the remaining time, except under sections 2 and 3 or where the law requires.
• Renewal invoices you haven't paid yet can be cancelled at no cost.

5. When refunds aren't given

We don't refund subscriptions suspended or ended for breaking our acceptable-use rules.

6. How refunds are paid

• Card and PayPal: back to the original payment method, usually within 5 to 10 business days.
• Bitcoin and USDT: in USDT, for the USD value of the original invoice minus network fees, to a wallet address you give us. Crypto refunds can't be sent back to the paying address automatically.

7. How to ask

Open a support ticket in your account with category "Billing" and your invoice number. We reply within 2 business days.

8. Chargebacks

Please contact us before disputing a charge with your bank or PayPal. We can usually sort it out faster. Services may be suspended while a dispute is open.